Motivational Customer Service Presentations and Workshops

The Customer Service Workshop

Each workshop is custom designed for your company or organization. Companies employees have benefited from David's experience as a retail business owner, Chamber of Commerce CEO for over 20 years, and professional public speaker.

A few of the areas covered in this action packed participatory workshop will include:

• Definitions of customer service
• The customer filter (Your competition)
• The behavior, habits, attitude and belief of your customers.
• The customer service team
• Why do business with your company?
• Why do customers stop coming back to your front door?
• Communication Skills
• Leadership Skills

The cost per employee fee is valued ten fold when all employees understand and display an ongoing sincere effort to each and every customer that contacts, call or walks into your business.

It's a fact, "You can increase sales 30% by providing excellent customer service to your existing accounts!".

The Keynote Speech

Several Corporations, Associations and Organizations have enjoyed the brisk and uplifting motivational presentations by David that will "hit home" with your audience. Several have resulted in an invitation to return for a future convention or annual dinner.

Topics covered are:

• Leadership
• Customer service
• And the most requested program, "Reach for the Stars"

his presentation takes us on a journey of self commitment and responsibility to earn the right to expect the best personally and professionally.

Organizational Management Retreats

A half or full day event for Boards of Directors of Chambers of Commerce, Non Profit Corporations, Government Agencies, Associations and Private Sector Businesses and Corporations.

This ambitious program involves pre-planning to create the custom agenda to move your organization or business forward with all the team members moving and growing in the same direction. A few of the areas covered will be:

• Committee updates and projections.
• Is your mission statement fresh and current with your goals?
• Membership acquisition and retention.
• Non dues income opportunities.
• Core competencies of your organization or business.
• Directors do's and don'ts.
• Break out sessions and focus groups will provide amazing fresh ideas within each group to be shared with the entire group.
• Team building exercises.
• All concluded with a written commitment from each attendee to your organization or corporation.
• Setting Organizational Goals.

David K. Aaker ACE
Aaker & Associates

PO Box 509
Palm Springs CA 92263
Phone: (760) 323-4600