"Top Ten Golden Nuggets of Customer Service"
Now available for $9.95 + S&H

10 Golden rules of Successful Customer Service

1. Know Your Customer, Client, Vendor, Patient, Or Guest By Their First Name!
2. Listen Twice As Much As You Talk!
3. Always Tell The Truth!
4. Never Argue With A Customers!
5. Under Promise, Over Perform!
6. Follow Up, Follow Up, Follow Up!
7. Be Thankful For Your Customers Who Complain, For You Still Have The Opportunity To Make Them Happy!
8. Enthusiasm!
9. B Thankful For Each And Every Customer!
10. The Golden Rule!

Does Your Customer Service Include The Four Basic Principals of Ethics?

1. Trustworthy
2. Responsible
3. Respectful
4. Fair

Customer Service Facts

• 68% of customers go elsewhere because the people they deal with are indifferent to their needs.
• 96% of unhappy customers leave without saying anything.
• Unhappy customers tell an average of 13 people.
• It costs 5 times more to gain a new customer than to keep an existing one.
• If you resolve a problem in the customer's favor 70% will stick with you.

Why Customers Leave

Have you noticed a decrease in sales, or less foot traffic in your place of business? Perhaps these statistics from Technical Assistance Research Programs, Inc. will help.

• 10% leave for reasons unrelated to your business.
• 10% leave because they prefer you competition.
• Unhappy customers tell an average of 13 people.
• 15% leave because they are dissatisfied with the service or product you offer.
• 65% leave because they do not like the way they were treated. If you do not treat your customers rights, some one else will.