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David is a Nationally recognized Motivational Speaker and Trainer on Customer Service, Leadership and Communication.
His Keynote presentations have successfully ignited National Conferences and Banquets for Corporations, Associations and Organizations in the US and Canada.
After 20 years as a Chamber of Commerce CEO, David was invited to join the faculty of the US Chamber, and is an Instructor at 5 Universities teaching Organizational Management Courses.
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David was presented two Hall of Fame Awards, one from Palmdale High School for Community and Economic Development, and the second from the City of Palm Springs Bureau of Tourism.
Aaker & Associates Customer Service Training program clients include FTD Florist, SuperCuts, Tenet Health Care Hospitals, Hotels, Casino's and State Departments of Tourism, Private Sector Corporations and Municipal Governments in North America.
David also serves as Vice-Chairman of the Indian Planning Commission for the Sovereign Nation of the Agua Caliente Band of Cahuilla Indians in Palm Springs, California.
David was recently named "Among America's Best Speakers" by Sky Radio on American Airlines, and was featured on 42,000 world-wide flights in May of 2009.
David Aaker has made a business out of customer service. He speaks nationally on the subject, and is invited to instruct corporations, hotels, casinos and municipal governments about what good customer service entails.
One of Aaker's maxims is, "Every telephone call has a future." Because someone has chosen to call your business for whatever reason, it is your responsibility to make the most out of each and every opportunity.
Aaker & Associates is a firm dedicated to providing audiences with up-to-date information on business-to-business and business-to-customer relationships. "There are many choices for the consumer to make on a daily basis," Aaker says. "Every 24 hours we read or are exposed to over 4,000 advertisements. Because of all that competition, everyone in business must make the most of every customer inquiry they get."
"People will forget what you did and people will forget what you said" he continues, but people will never forget how you made them feel. That simple fact will bring them back to you."
10 Golden rules of Successful Customer Service
- Know Your Customer, Client, Vendor, Patient, Or Guest By Their First Name!
- Listen Twice As Much As You Talk!
- Always Tell The Truth!
- Never Argue With A Customers!
- Under Promise, Over Perform!
- Follow Up, Follow Up, Follow Up!
- Be Thankful For Your Customers Who Complain, For You Still Have The Opportunity To Make Them Happy!
- Enthusiasm!
- Be Thankful For Each And Every Customer!
- The Golden Rule!
Aaker practices what he preaches. With over 20 years in the Chamber of Commerce management, he sees each day as a new opportunity to apply his principles of customer service with deft and style.
"The future of Aaker & Associate looks very bright" says Aaker. "Over 80 percent of new clients for my Customer Service Workshops and keynote speeches come from audiences after a presentation."
For more information: (760)323-4600
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